Frequently Asked Questions
Everything you need to know about shopping with Express
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs processing.
How can I contact customer support?
Our support team is available 24/7 via live chat on our website or through email at support@express.com for any inquiries regarding your purchase.